1. General Policy

At ArtUs Academy, we strive to ensure student satisfaction with our courses and services. If you are not satisfied with your enrollment, you may be eligible for a refund in accordance with the conditions outlined below.

2. Eligibility for Refunds

• Refund requests must be made in writing via email to info@artusacademy.com within 7 days from the course start date.
• Refunds are applicable only if the student has attended less than 10% of the classes or accessed less than 10% of the course materials.
• No refunds will be provided after the refund window has expired.

3. Non-Refundable Situations

• Failure to attend live classes, access recordings, or complete assignments does not qualify for a refund.
• Fees paid for downloadable content, course materials, or certifications are strictly non-refundable.
• Installment payments already made are non-refundable, though future unpaid installments may be canceled if eligibility criteria are met.

4. Processing of Refunds

• Approved refunds will be processed within 10-15 business days to the original method of payment.
• Transaction or payment gateway fees (if any) may be deducted from the refunded amount.
• ArtUs Academy is not responsible for delays caused by third-party payment processors or banks.

5. Contact Us

For any refund requests or inquiries regarding this policy, please reach out to us at info@artusacademy.com. Our support team will respond within 3-5 business days.